1. Who We Are

Drova is a UK-based digital platform that connects consumers with mobile car valeting service providers. We act as the data controller for the personal information we collect through our services.

2. Information We Collect

a) Information You Provide

We collect personal information when you interact with our platform. This includes:

Information you provide during sign-up, profile creation, or booking a service (such as contact details and service preferences)
Information shared for operational or support communications
Payment-related data handled by our payment processor (we do not store full card details)

b) Information We Collect Automatically

We collect limited technical and usage data when you interact with our platform, including:

Aggregated and anonymized usage analytics
Basic request data used for security and operational monitoring

c) Information from Third Parties

We may receive limited information from third-party services we integrate with, such as:

Payment processors (e.g., transaction status)
Location or mapping services (for address data)
Authentication services (for login and session validation)

3. How We Use Your Information

We use your information to:

Facilitate service bookings and communication between users
Manage payments and transactions
Provide support and service-related notifications
Improve the performance and reliability of the platform
Comply with legal and regulatory obligations

We do not sell or rent your personal data.

4. How We Share Your Information

We may share your information:

Between users (e.g., vendor-customer) to enable service coordination
With trusted service providers who help operate our platform, including:
- Payment processing
- Authentication and session handling
- Hosting and infrastructure services
- Transactional email delivery
- Location or address services
With public authorities when legally required

All service providers are bound by appropriate data protection agreements.

5. Data Retention

We retain your information as long as needed to provide services, comply with our legal obligations, and resolve disputes. You can request deletion of your data at any time (see Section 9).

6. Cookies and Local Storage

We use cookies and similar technologies for essential functionality, session management, and UI preferences. We do not use cookies for behavioral tracking or advertising.

Some preferences (e.g., UI state) may be stored locally in your browser
You can manage or delete cookies and local storage through your browser settings

7. Your Rights (UK GDPR)

You have the right to:

Access, correct, or delete your data
Object to or restrict how your data is processed
Request data portability

To exercise these rights, please contact us (see Section 9).

8. Data Security

We implement appropriate technical and organizational safeguards to protect your data. This includes encryption in transit, access controls, and secure payment handling. However, no system is 100% secure.

9. Contact and Deletion Requests

Email:admin@drova.uk

To request deletion or exercise your data rights, please contact us via the above email or through your account. Requests will be reviewed and handled in accordance with applicable laws.

10. Changes to This Policy

We may update this policy from time to time due to legal, operational, or technical changes. Updates will be reflected on this page, and where necessary, we will notify you through appropriate channels.

Effective Date: 1st September 2025

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